About Luxe
Luxe Linen & Essentials is a family-owned and operated premier linen rental company dedicated to elevating events-one linen at a time. With a passion for quality, style, and service, we help transform ordinary occasions into unforgettable experiences
FAQ'S
HOW DOES THE PROCESS WORK?
You can call our office at (856)217-0084. Please note that a $50 non-refundable deposit is required to secure your booking, and the final balance and headcount are due one (1) week before the event. For weekend orders, pick-up is available on Friday from 8am to 3pm or on Saturday from 8am to 12pm. All rented items must be returned by Monday by 4pm to avoid additional charges.
DO YOU DELIVER?
Great news! We offer delivery services for orders with $125+ value.
Pricing for delivery varies depending on the size and location of your event. For weekend events, we provide delivery on Fridays or Saturdays and pick up on Mondays. For weekday events, we can deliver and pick up during business hours. **Please keep in mind that our delivery service is limited to the front door only, and we are unable to transport items up any steps or inside any location.
Addtional fees are added if items need to go up steps or in a specific room and must be pre-arranged with Luxe Linen’s office. Weekday deliveries can be between 8am-4pm.
Here are our delivery options for weekend events:
Friday 9am-1pm or 11am-3pm.
Saturday 8am-12pm.
Pick up Monday.
Jobs over $1,000 please contact our office for more in depth delviery options.
We only offer delivery windows - we do not offer exact delivery times.
HOW DOES OFFICE PICK UP WORK?
Anyone can pick up or return for you. All rentals require an ID and a credit card on file in order for the items to be released. The ID can be of the person picking up the items.
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DO YOU LOAD OR UNLOAD THE VEHICLE
FOR ME?
Luxe Linen staff is not allowed to load or unload any vehicles. It is your responsibilty to bring the proper help to assist with loading and unloading your own vehicle.
WHAT IS YOUR SOILED LINEN POLICY?
You are responsible for all loss and damages to the linens. Please count and inspect all linens prior to their return and shake all debris from linens and notify us of any loss or damage promptly. The replacement charge is three (3) times the rental charge of the individual item in addition to the rental charge of that item.
WHAT IS YOUR LATE POLICY?
If any rental is returned past the due back date and time - a minimum $100 late fee, or 20% of the order total - will be automatically charged to the card on file. Late fees are nonrefundable.
CAN I CANCEL MY ORDER?
You may cancel your order up until the Wednesday of the event week.
Any payments made towards the event, minus the $50 non-refundable deposit, will be credited to your account, which can be used to make future purchases for up to one year. Unfortunately, we are unable to issue refunds for cancellations made after that deadline. Please note that our products have limited availability, and reserving items for your event may require us to decline other rental requests.
WHAT FORMS OF PAYMENT DO YOU
ACCEPT?
We accept cash, credit cards, debit cards, Apple Pay, & Cashapp. Card processing fees apply to all cards used in office and online. You may save on the processing fees by paying cash in-office. All final payments must be made in cash.